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Privacy Policy

Last Updated: August 2026

WUV Inc. (the company behind eConnection.ai — “we,” “us,” “our,” or “eConnection”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Policy describes how we collect, use, and share Personal Information when you visit econnection.ai, activate an account, or use any part of our Platform and AI services.

01Overview

This Privacy Policy applies to the eConnection.ai Platform (collectively, the “Platform”), including our relationship-building AI agents, the SIM intelligence engine, voice agents, schedulers, reputation tools, and the account-activation portal provided to your business. Where we process Personal Information on behalf of a business that uses our services to reach its own customers, we act as a processor and service provider, and that business’s privacy notice governs our handling of its customer data.

By accessing or using the Platform, you consent to this Privacy Policy. If you do not agree with these practices, please do not use the Platform.

02The Information We Collect

We collect the following categories of Personal Information:

  • Information you provide directly. When you activate an account, you give us your business name, contact name, email address, phone number, desired sub-domain, and billing details. If you submit Personal Information about other people (such as your own customers), you are responsible for having the authority to do so and for obtaining any required consents.
  • Information from third parties. We may receive information from marketing or advertising partners, data providers, and platforms you connect (for example, ad accounts, social channels, or review sites you authorize through the Platform).
  • Information collected automatically. When you use the Platform we collect device and usage data such as IP address, browser type, access times, pages viewed, and similar technical information through cookies, pixel tags, and comparable technologies described in our Cookies Policy.
  • Conversational and contact data. To power our AI agents, we process the content of calls, messages, chats, voicemails, reviews, appointment threads, and notes that you or your customers create while using the Platform, so the people you serve can be remembered and treated as individuals.

    • 03How We Use Your Information

    We use the Personal Information we collect for the following business purposes:

  • To activate, provision, personalize, and continuously improve the Platform and your account.
  • To provide and operate our AI services, including the SIM intelligence engine and our relationship-building agents, as described in Section 4.
  • To deliver customer support and respond to your requests, alerts, and account questions.
  • To run billing, reconciliation, collections, audit, and other business operations.
  • To communicate with you about your account, service updates, security notices, and (with your preferences) marketing.
  • To monitor, secure, and protect the Platform, including fraud prevention and cybersecurity efforts.
  • To measure usage, understand trends, and improve the quality and relevance of our services.
  • To comply with legal, regulatory, and contractual obligations.

    • Legal basis (EEA, UK, and similar jurisdictions). We rely on your consent, the performance of a contract with you, our legitimate interests, and our legal obligations as the legal bases for processing, depending on the context. Where processing depends on consent, you may withdraw it at any time using the contact details in Section 13.

    04AI Features & Our Patent-Pending Technology

    eConnection.ai is built on our patent-pending artificial-intelligence technology — including the SIM intelligence engine and a suite of relationship-building AI agents (voice, sales, scheduling, and reputation). These systems are designed to give every person you serve a single, consistent, and remembered experience across every channel, so relationships grow warmer instead of going cold.

    To deliver these features responsibly, the following rules apply:

  • Service-only AI. We use AI to provide the specific services you activate. We do not sell your Personal Information, and we do not use your Personal Information to train generalized, public AI foundation models.
  • Specialized subprocessors. Where AI is processed by a specialized subprocessor, our instructions limit their use of your data strictly to delivering the service you requested — nothing more.
  • Relationship memory. Conversational data is used to maintain a memory layer that helps the people you serve feel genuinely known. You control what is retained, and you may request deletion as described in Section 9.
  • Patent-pending protection. The methods, systems, and workflows underlying our AI technology are patent-pending and remain the intellectual property of WUV Inc. Use of the Platform does not grant any license to that underlying technology except as expressly stated in our Terms.
  • A note on AI outputs. AI-generated replies, transcriptions, and summaries may occasionally be inaccurate. You remain responsible for reviewing outputs before relying on them in your business.

    • 05How We Share Information

    We may share Personal Information with:

  • Service providers and subprocessors who help operate the Platform (hosting, messaging, telephony, analytics, and AI processing), under agreements that limit their use of the data.
  • Connected integrations you authorize, such as advertising accounts, social channels, or review platforms, to the extent needed to perform the action you requested.
  • Business transfers in connection with a merger, acquisition, reorganization, or sale of all or part of our assets, subject to confidentiality.
  • Legal authorities where required by law, court order, or to protect the rights, safety, or property of eConnection, our users, or the public.

    • We do not sell your Personal Information to third parties for monetary consideration, and we do not share it for cross-context behavioral advertising in a manner that would trigger a “sale” or “share” under the CCPA/CPRA.

    06Cookies & Similar Technologies

    We use cookies, pixel tags, and local storage to keep you signed in, remember preferences, measure traffic, and improve security. You can control cookies through your browser settings; disabling them may limit some Platform features. For details, see our separate Cookies Policy.

    07Data Retention

    We keep Personal Information for as long as your account is active or as needed to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. When an account is closed, we delete or de-identify the associated data within a reasonable period, except where retention is legally required.

    08Data Security

    We use administrative, technical, and physical safeguards designed to protect Personal Information, including encryption in transit, access controls, and regular monitoring. No system is perfectly secure, but we work continuously to keep the Platform safe and to notify affected users as required by law in the event of a confirmed breach.

    09Your Privacy Rights

    Depending on where you live, you may have the right to access, correct, delete, restrict, or object to our processing of your Personal Information, to port your data to another service, and to withdraw consent. Under the CCPA/CPRA, California residents may request disclosure of the categories of Personal Information collected, the right to delete, and the right to opt out of any “sale” or “share.” To exercise any of these rights, email us using the contact details in Section 13. We will verify your identity before responding.

    10Children's Privacy

    The Platform is intended for businesses and the people those businesses serve. We do not knowingly collect Personal Information from children under 16. If you believe we have collected such information, please contact us and we will delete it.

    11International Data Transfers

    Your Personal Information may be processed in the United States and other countries where we or our service providers operate. Where data crosses borders, we rely on recognized transfer mechanisms (such as standard contractual clauses) and comply with applicable transfer requirements.

    12Changes to This Policy

    We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.

    13How to Contact Us

    For privacy questions or to exercise your rights, contact our privacy team:

    • Email: legal@wuv.studio
    • Mail: WUV Inc. — Legal, Attn: Privacy, c/o eConnection.ai
    • Governing law: This Policy is governed by the laws of the State of North Carolina, USA.